Post Track reads every comment on your posts and tells you the sentiment behind them

Comments and reactions from Facebook, Instagram, TikTok, X (Twitter) and YouTube, collected on their own and classified as positive, negative or neutral. So you never have to read them one by one.

No credit card. 1 monitor and 500 comments a month, free forever.

Laura Martins

Just got my order and I'm in love — packaging, smell, everything. You have a new fan!

Positive

Daniel Souza

Been waiting on support for a week with no answer. Really disappointed.

Negative

Felipe Rocha

Tried the new flavor. It's fine, but nothing I'd buy again.

Neutral

Built for every team that depends on what people say

One platform that captures, understands and reports on every conversation around your brand.

Every comment, not just mentions

Post Track reads the comments and reactions under your own posts: the conversation most listening tools never open.

Under your post

Ordered on Tuesday, arrived on Thursday. Fastest delivery so far.
Positive
Still no answer about my refund, it has been 9 days.
Negative
Does this come in size 44?
Neutral

Sentiment that understands context

A complaint that ends in thanks is classified as positive, not negative. Your own tags are applied the same way, with nothing to configure.

Took a while, but support solved everything and even sent a coupon. Thanks!

PositiveNeutralNegative

TagsPraiseSupportDelivery

Rules you write in plain words

Alert the right person, tag a conversation or mark it urgent based on what was said. Built visually, no code.

Rule

When sentiment is Negative and tag is Delivery

notify the support team and mark as urgent

Reports built for decisions

Sentiment over time, period comparisons and trends that give your team a clear next step, ready to share.

August vs. July

2,614 comments

Positive31%+7
Neutral32%-1
Negative37%-6

Also used forCrisis detectionCustomer service triageBrand reputationCampaign trackingCreator & influencer partnerships

From every comment to a clear answer

Each comment is collected, classified by AI and lands in the reports your team relies on. Nothing to set up.

New comments00

Classified

Positive

Neutral

Negative

Fastest delivery so far, thank you! · Instagram

PositiveDelivery

And each one, end to end

Collected, classified, tagged, handed to the right person by a rule and counted in the weekly report. All within a minute of being posted.

One comment

JPjoao.p· Instagram

Ordered on the 2nd and it still hasn't shipped. Nobody answers the DMs.

NegativeDelivery

14:02
Collected from Instagram
Under the post "New collection is out"
14:02
Sentiment: negative
92% confidence, understood as a complaint
14:02
Tagged: Delivery
Your own tag, applied automatically
14:03
Rule fired: support team notified
Negative + Delivery, marked as urgent
Mon
In the weekly report
Counted in the delivery theme, down 6 points

Ask your audience anything

The assistant has every post and comment of your monitoring in context. Ask what changed this week, why sentiment dropped, or what people are asking for, and get an answer with numbers and real quotes.

Answers grounded in your own comments, never generic advice
Summaries for any period, ready to paste into a report
Reply drafts in your tone, for the comments that need a human

Assistant

Example

What did people complain about most this week?

Three themes stand out among the 412 negative comments this week:

1.
Delivery delays · 186 comments
"Ordered on the 2nd and it still hasn't shipped."
2.
Sizing · 97 comments
"The M fits like an S, had to exchange it."
3.
Support response time · 64 comments
"Three days waiting for an answer in the DMs."