Support

Something not working, or a question about your monitoring? Write to us and we answer on business days, usually within one day.

What to include

The e-mail address of your Post Track account
The name of the monitoring you are writing about
What you expected to happen and what happened instead, with a screenshot if you have one

Why are my Facebook pages not listed when I connect?: Facebook only shows the pages your account can moderate. Ask the page owner to give you at least the moderator role, then connect again.
Why do comments take a while to show up?: Collections go through a processing queue, one monitoring at a time, and repeat through the day, so a new connection is not instant: its first comments usually show up within the hour, depending on how busy the queue is.
How do I change or cancel my plan?: Plans are managed on the web app, under your project's subscription. The mobile app only shows the plan in use.
How do I delete my account?: Open your account settings on the web or in the app and choose "Delete account". It removes your account, your personal monitorings and everything collected for them.